Add Yahoo as a preferred source to see more of our stories on Google. As emergencies unfold and seconds count, the calm voice on the other end of a 911 call often goes unseen, but not unappreciated.

Kern County is getting statewide recognition for a program that is changing how some 911 calls are handled, aiming to connect people in crisis with help faster without always sending police. Kern ...

KANSAS CITY, Kan. (KCTV) A KCK community program offers qualifying seniors training as 911 dispatchers through a semester-long cadet program starting in January. Students who meet academic criteria ...

911 dispatchers help guide Broome County residents through some of their toughest moments. From the emergency services department in the Town of Dickinson, dispatchers work long hours in a job that ...