Apple has begun rolling out changes to its online chat support service that will require some customers to pay a per-incident fee, though the new policies could result in lower costs for those who ...

Apple may have found another source of revenue, one that would stem from customers who own out-of-warranty products and are in need of technical assistance. Rumor has it Apple will soon start charging ...

Apple has launched a newly redesigned AppleCare website that includes 24/7 live chat support, reports 9to5Mac. First rumored in early August, the redesign includes large, easy-to-click buttons and a ...

Apple has streamlined its AppleCare Web site, (finally) adding a chat support option for when you just have a quick question and don’t want to pick up the phone or make a trip to the nearest Apple ...

Apple just unveiled Business Chat, its bid to turn iMessage into a communication platform that can compete with Facebook Messenger – and perhaps, make iMessage one of the main ways you interact with ...

Apple is working on a way to bring businesses to the iMessage platform, in order to answer customer questions, offer customer service and even perform transactions. Though not announced at WWDC, a new ...

Best Buy has become the latest major retailer to support Apple Business Chat, allowing customers to ask questions with stores in a similar way to standard iMessage conversations. Apple Business Chat ...

While the most discussed features of iOS 11.3 have been the performance management and battery health tools, Apple also released a bevy of new features in the update such as Apple Business Chat. This ...

The goal of Apple Business Chat is to make it easy exchange messages with companies. The service just debuted in iOS 11.3, and T-Mobile today joined the handful of businesses that support it. With it, ...

eSpeaks host Corey Noles sits down with Qualcomm's Craig Tellalian to explore a workplace computing transformation: the rise of AI-ready PCs. Matt Hillary, VP of Security and CISO at Drata, details ...

Apple Business Chat continues to expand as a seamless way for companies to offer a more personalized and smooth customer experience. David’s Bridal is the latest company working on Apple Business Chat ...

Customers can now message Best Buy to get questions answered, store timings, resolve issues, and more using iMessage through Apple's Business Chat feature, as first reported by Apple blog Appleosophy.