The budget airline’s controversial policy changes are more of a hit with employees than consumers—but they’re still projected to drive sales.

Southwest Airlines made a number of controversial changes - to its boarding process and the addition of baggage fees. What made Southwest different from other airlines seemingly vanished in a few short months,

Southwest Airlines has come under fire in the past few months for making a number of changes like ending free bags and overhauling its boarding procedure. Just a month after the airline ended one of its only benefits over opposing airlines,